Terms & Conditions

Use of the Site

The content on this Site is provided for your general information and personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent. We reserve the right to modify or discontinue any aspect of the Site at any time without notice.

Custom Jewelry Services

All custom jewelry pieces are created on a commission basis. Specific pricing, timelines, materials, and design specifications are discussed individually during the consultation process. A non-refundable deposit is required to begin any custom project, with the balance due upon completion.

Because each piece is custom-made to your specifications, all sales are final. Custom pieces cannot be returned or exchanged unless there is a manufacturing defect. Any concerns about a completed piece should be communicated within 14 days of receipt.

Design timelines are estimates and may vary depending on complexity, material sourcing, and other factors. We will communicate any significant delays promptly.

Consultations

Submitting a consultation request through the Site does not constitute a binding agreement or guarantee of services. A formal engagement begins only after both parties have agreed to project terms, scope, and pricing in writing.

Intellectual Property

All designs, photographs, text, graphics, logos, and other content on this Site are the intellectual property of Tracy Matthews and are protected by applicable copyright, trademark, and other intellectual property laws. Unauthorized reproduction, distribution, or use of any materials is strictly prohibited.

Custom jewelry designs created for clients are unique works. While you own the physical piece, the design itself remains the intellectual property of Tracy Matthews unless otherwise agreed in writing. We may photograph and feature completed pieces in our portfolio and marketing materials unless you request otherwise.

Accuracy of Information

We strive to ensure that all information on the Site is accurate and up to date. However, we do not warrant that the content is free from errors or omissions. Gemstone descriptions, metal information, and design details are provided for educational and informational purposes and should not be considered as professional appraisal or certification.

Limitation of Liability

To the fullest extent permitted by law, Tracy Matthews shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Site or our services. Our total liability for any claim arising from these terms shall not exceed the amount you paid for the specific service giving rise to the claim.

Third-Party Links

The Site may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of such websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

Indemnification

You agree to indemnify and hold harmless Tracy Matthews and her affiliates from any claims, damages, losses, or expenses arising from your violation of these terms or your use of the Site.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Maricopa County, Arizona.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes acceptance of the revised terms.

Contact

For questions about these terms, please contact us.